Refund policy

BEASTKEEPERS makes returns simple and hassle-free.

Eligibility

• Returns are accepted within 30 days of delivery.
• Items must be unworn (except for trying on), unwashed, and unaltered.
• Proof of purchase (order number) is required.

Returns

• To start a return, contact us at support@beastkeepers.com with your order number.
• Please do not send packages without contacting us first — unauthorized returns will be denied and are not our responsibility.

Exchanges

• Exchanges are available for US purchases (size or color only).
• The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the correct item.

Wrong or Damaged Items

• If you receive a wrong or damaged item, contact us immediately.
• A photo is appreciated as it helps us resolve the issue faster.
• We’ll send a free replacement or issue a full refund.

Refunds

• Refunds are typically processed within 5–10 business days after approval.
• Refunds will be issued to your original payment method.
• Your bank or card provider may take additional time to reflect the funds.

Note: As a small, mission-driven brand, we absorb all return costs — which impacts our 1% to the Wild initiative. All we ask is to please double-check sizing and details before ordering to ensure that more of your purchase supports the protection of the Beasts and their habitats.

This policy may be updated from time to time; the version published here is always the most current.